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Home > COS Support Center

COS Support Center

Forget your COS account email address or password?

If you have forgotten your password, but you know your username and have a working contact email address associated with your account, click the "Forgot your password?" link to have a password reset sent to your contact email. If you do not have a working contact email address, call the COS Helpdesk at 502.564.8030 Monday-Friday from 8 a.m. to 4:30 p.m. (ET).

COS account passwords are valid up to 30 days.  After three failed attempts your COS account is locked out for thirty minutes. 

If you have forgotten your username/email used for logging in, click "Forgot your username?" and enter the required information (First name, Last name, phone number or contact email address). You will be prompted to answer your security questions in order for the username to be found. Again, if you are unable to locate your username, call the COS Helpdesk at 502.564.8030 Monday-Friday from 8 a.m. to 4:30 p.m. (ET).

 

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Contact COS

COSHelp@ky.gov
502.564.8030
8 a.m.- 4:30 p.m. ET Monday-Friday (except state holidays)

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